In April 2021, the combined team of ALLETE, Inc, and Triniti Consulting successfully deployed ALLETE’s new Oracle Utilities Customer to Meter (C2M) implementation along with an upgraded Customer Care and Billing (CC&B) component. ALLETE’s regulated utilities Minnesota Power (MP) and Superior Water, Light, and Power (SWL&P) provide power and water to 160,000 customers in Wisconsin and Minnesota. This new launch unlocked the full potential of smart meters, centralized ALLETE’s data storage systems, and opened up the pathway to a whole host of innovations around services, customer experience, and rates for years to come.