We’re thrilled that TC is joining us and stepping in to the new role of Vice President, Customer Success. His strategic acumen, deep domain expertise, and legacy of strong and lasting relationships make him the perfect fit.
Announcing our New Utility Transformation Partnership with Oracle Utilities and Veracity
This morning we announced an exciting new partnership between Triniti, Oracle Utilities, and Veracity, to deliver comprehensive, integrated digital transformation solutions to utilities. The new offering combines our unparalleled implementation and consulting services with Veracity’s top notch program/project management, professional testing, and organizational change management, and Oracle Utilities’ premium managed services, hosted and cloud solutions, and offshore support.
A Giant Leap Forward as ALLETE and Triniti Deploy Oracle Utilities Customer to Meter
In April 2021, the combined team of ALLETE, Inc, and Triniti Consulting successfully deployed ALLETE’s new Oracle Utilities Customer to Meter (C2M) implementation along with an upgraded Customer Care and Billing (CC&B) component. ALLETE’s regulated utilities Minnesota Power (MP) and Superior Water, Light, and Power (SWL&P) provide power and water to 160,000 customers in Wisconsin and Minnesota. This new launch unlocked the full potential of smart meters, centralized ALLETE’s data storage systems, and opened up the pathway to a whole host of innovations around services, customer experience, and rates for years to come.
A partnership with a strong System Integrator (SI) enables the smooth implementation of a new product, but ultimately the SI is going to roll-off. This can oftentimes leave utilities in the lurch, not knowing the details of their implementation or how to support it. No matter how great the solution is, if the utility can’t own the solution at the end of the day, it’s useless. Luckily, there are concrete steps utilities can take from a resourcing, leadership, and methodology stand-point. These steps allow utilities to gradually take ownership of the solution over the course of an implementation so by the time the SI rolls-off, it is a non-event. In this video, ALLETE and Triniti discuss these steps, how they were used on their C2M project, and the incredible results they have enjoyed.
I am thrilled to welcome pioneering utility software architect and leader John Hovan to the Triniti family as of today. John comes to us after leading Oracle Utilities software projects and supporting client deployments for 28 years, having joined Oracle as an original member of the LODESTAR team via their acquisition in 2007. Among his many accomplishments while at Oracle, he led the work to move the Oracle Utilities products Meter Data Management, Smart Grid, Gateway, and Service Order Management to the cloud, and supported the first Oracle client to go live on Oracle Customer Cloud Service (CCS).
