A partnership with a strong System Integrator (SI) enables the smooth implementation of a new product, but ultimately the SI is going to roll-off. This can oftentimes leave utilities in the lurch, not knowing the details of their implementation or how to support it. No matter how great the solution is, if the utility can’t own the solution at the end of the day, it’s useless. Luckily, there are concrete steps utilities can take from a resourcing, leadership, and methodology stand-point. These steps allow utilities to gradually take ownership of the solution over the course of an implementation so by the time the SI rolls-off, it is a non-event. In this video, ALLETE and Triniti discuss these steps, how they were used on their C2M project, and the incredible results they have enjoyed.