A partnership with a strong System Integrator (SI) enables the smooth implementation of a new product, but ultimately the SI is going to roll-off. This can oftentimes leave utilities in the lurch, not knowing the details of their implementation or how to support it. No matter how great the solution is, if the utility can’t own the solution at the end of the day, it’s useless. Luckily, there are concrete steps utilities can take from a resourcing, leadership, and methodology stand-point. These steps allow utilities to gradually take ownership of the solution over the course of an implementation so by the time the SI rolls-off, it is a non-event.
In the video below, ALLETE and Triniti discuss these steps, how they were used on their C2M project, and the incredible results they have enjoyed.
Featured Presenters:
Jeanne Atkinson | Customer Experience Transformation Manager | ALLETE – Jeanne Atkinson is the Customer Experience Transformation Manager, managing a team responsible for delivering Customer driven solutions using technology, business process redesigns, and customer journey mapping. She has 30 years of utility experience spanning both the functional and technical sides of the business. She has been a team member on multiple major system implementations throughout her career, with ALLETE’s C2M project being her 3rd CIS implementation. She is the Co-Project Manager of ALLETE’s C2M Initiative.
Kris Peterson | Supervisor, IT Applications | ALLETE – Kris Peterson is Supervisor to a team of talented IT Analysts working to support the technical business initiatives at ALLETE focused on Customer Experience, Regulatory Revenue, and Asset Work Management. She has 36 years of utility business experience and system implementation knowledge. Starting her career in the business sector and moved into Information Technology 20 years ago. She is the Co-Project Manager of ALLETE’s C2M Initiative.
Allison Ritter | Director | Triniti Consulting – Allison’s career has been focused on implementing business and technology solutions to optimize utilities’ meter to cash processes. She is passionate about assembling, enabling, and leading high performing teams through large-scale software implementations utilizing agile and waterfall methodologies. At Triniti, she has responsibilities for on-going process improvements for client and internal efforts, leading business development teams, and oversight of project work. She is the Triniti Project Manager of ALLETE’s C2M Initiative.
