All tagged C2M

A Giant Leap Forward as ALLETE and Triniti Deploy Oracle Utilities Customer to Meter

A Giant Leap Forward as ALLETE and Triniti Deploy Oracle Utilities Customer to Meter

Beth Kearns
Customer Success

In April 2021, the combined team of ALLETE, Inc, and Triniti Consulting successfully deployed ALLETE’s new Oracle Utilities Customer to Meter (C2M) implementation along with an upgraded Customer Care and Billing (CC&B) component. ALLETE’s regulated utilities Minnesota Power (MP) and Superior Water, Light, and Power (SWL&P) provide power and water to 160,000 customers in Wisconsin and Minnesota. This new launch unlocked the full potential of smart meters, centralized ALLETE’s data storage systems, and opened up the pathway to a whole host of innovations around services, customer experience, and rates for years to come.

Watch: C2M - A Path to Ownership

Beth Kearns
Presentations

A partnership with a strong System Integrator (SI) enables the smooth implementation of a new product, but ultimately the SI is going to roll-off. This can oftentimes leave utilities in the lurch, not knowing the details of their implementation or how to support it. No matter how great the solution is, if the utility can’t own the solution at the end of the day, it’s useless. Luckily, there are concrete steps utilities can take from a resourcing, leadership, and methodology stand-point. These steps allow utilities to gradually take ownership of the solution over the course of an implementation so by the time the SI rolls-off, it is a non-event. In this video, ALLETE and Triniti discuss these steps, how they were used on their C2M project, and the incredible results they have enjoyed.